Responsible Gaming

Bet365 platform provides a range of responsible gambling tools designed to help players manage their activity and protect their wellbeing. These features are available directly through the account settings.

Available Control Features

• Deposit Limits: Set a maximum amount you can deposit over a daily, weekly, or monthly period;
• Betting Limits: Cap the total amount placed on individual bets to keep spending within a defined range;
• Loss Limits: Restrict the amount you can lose within a set timeframe, helping you avoid significant financial impact;
• Session Time Limits: Control how long each gambling session lasts, so you can take regular breaks;
• Reality Checks: Receive periodic notifications about how long you have been logged in and how much has been wagered;
• Self-Exclusion: Temporarily or permanently restrict access to your account if you feel gambling is becoming a problem.

These tools are built to give you full control over your gambling habits. Limits can be adjusted at any time, though increases may be subject to a cooling-off period as a safeguard.

Recognising the early signs of problematic gambling behaviour is an important step toward seeking support. The following indicators may suggest that gambling has moved beyond entertainment.

Common Warning Signs

• Spending more money on gambling than originally planned;
• Chasing losses by placing additional bets to recover previous amounts lost;
• Using funds reserved for essential expenses such as rent, bills, or groceries for gambling;
• Borrowing money or selling possessions to fund gambling activity;
• Hiding the extent of gambling activity from family members or close friends;
• Feeling restless, irritable, or anxious when unable to gamble;
• Neglecting work, studies, or personal responsibilities due to time spent gambling;
• Gambling as a way to cope with stress, anxiety, or emotional difficulties.

If any of these signs feel familiar, support is available. No situation is permanent, and there are practical steps that can help you regain control.

Maintaining control over your gambling activity is possible with consistent habits and practical planning. The following tips are designed to support a safe and balanced approach to betting.

Practical Tips for Safe Play

• Set a budget before you play: Decide how much you are comfortable spending and treat that amount as the total entertainment cost;
• Use account limit tools: Deposit, loss, and session limits available on Bet365 are effective tools for enforcing your personal boundaries;
• Take regular breaks: Step away from the screen at set intervals to maintain a clear perspective;
• Avoid gambling under emotional stress: Decisions made under pressure, frustration, or distress are rarely well-considered;
• Track your activity: Review your betting history regularly to stay informed about your spending patterns;
• Avoid alcohol or substances while playing: Impaired judgement increases the risk of poor financial decisions;
• Never view gambling as a source of income: Outcomes are unpredictable, and losses are always a possibility.

These habits, when applied consistently, can support a responsible and enjoyable gambling experience.

Self-exclusion is a formal tool that allows you to restrict access to your Bet365 account for a defined period or permanently. It is an option for users who feel that a break from gambling is necessary for their wellbeing.

Types of Self-Exclusion

Temporary Exclusion
A temporary restriction can be set for a short period, such as 24 hours, one week, one month, or longer. During this time, the account cannot be used to place bets or access gambling features. This option is useful when you need a structured pause without committing to a permanent closure.

Permanent Exclusion
Permanent self-exclusion closes the account indefinitely. This option is recommended for users who feel that continued gambling poses a serious risk to their financial stability or personal wellbeing. Once permanent exclusion is applied, it cannot be easily reversed.

To activate self-exclusion, navigate to the responsible gambling section within your account settings or contact Bet365 customer support directly. The process is confidential and handled with full respect for your privacy.

For players in India who are concerned about their gambling habits, support is available through multiple channels. Reaching out is a practical and constructive step, and no prior experience with counselling is required.

Support Options Available

Bet365 Customer Support
The Bet365 support team can assist with account restrictions, limit adjustments, and self-exclusion requests. Support is accessible via live chat and email through the official website.

External Support Organisations in India

The following organisations provide confidential assistance for individuals affected by gambling addiction:

• iCall: A psychological counselling service run by the Tata Institute of Social Sciences (TISS) in Mumbai, offering support for behavioural addictions;
• Vandrevala Foundation Helpline: Available 24 hours a day, 7 days a week at 1860-2662-345, providing mental health and addiction support;
• NIMHANS (National Institute of Mental Health and Neurosciences): Located in Bengaluru, offering clinical services for addiction-related conditions;
• Gamblers Anonymous India: A peer support group for individuals seeking to address compulsive gambling behaviour.

Seeking assistance is a responsible choice. These resources are designed to provide guidance without judgement.

Age Verification Policy

Bet365 strictly prohibits access to its platform by individuals under the age of 18. All users are required to verify their age as part of the account registration and verification process.

Age verification is a mandatory step before any deposit or betting activity is permitted. Bet365 may request official identity documents, such as a government-issued ID, passport, or Aadhaar card, to confirm that the user meets the minimum age requirement.

Accounts found to belong to underage users will be suspended immediately, and any funds held within such accounts will be handled in accordance with applicable regulations.

Protecting Minors at Home

Parents and guardians are encouraged to take the following precautions to prevent underage access:

• Install parental control software on shared devices;
• Avoid saving login credentials on devices accessible to minors;
• Use dedicated user profiles with restricted access on family computers or mobile devices.

Underage gambling causes measurable harm. Compliance with age restrictions is a legal obligation and an ethical responsibility for all users.