Bet365 Privacy Policy

Bet365 India collects various categories of personal information depending on account activity, the services accessed, and applicable legal requirements. The scope of data collected is limited to what is necessary for the operation of the platform and fulfilment of regulatory obligations.

Categories of Personal Information

The following types of personal data may be collected:

• Full name and date of birth;
• Residential address and country of residence;
• Email address and phone number;
• Government-issued identification documents for identity verification purposes;
• Payment information, including bank account details or e-wallet identifiers;
• Account credentials and profile details;
• Transaction history and betting activity;
• IP address and device identifiers;
• Browser type, operating system, and technical usage data;
• Cookies and data collected through tracking technologies.

The specific information collected from any individual user will vary based on the extent of their interaction with the platform and the legal requirements applicable to their jurisdiction.

Personal information is gathered through a range of direct and automated means across various points of interaction with the platform.

Direct Collection

Information is collected directly from users through the following activities:

• Account registration and profile setup;
• Identity and age verification processes;
• Payment transactions and financial account linking;
• Submission of forms or correspondence to customer support;
• Participation in surveys, promotions, or feedback requests.

Automated Collection

Certain data is collected automatically when users access the platform:

• Cookies and similar tracking technologies placed on devices upon visiting the website;
• Analytics tools that record browsing behaviour, session duration, and navigation patterns;
• Server logs that capture IP addresses, timestamps, and technical request data;
• Automated systems that monitor account activity for security and compliance purposes.

The combination of direct and automated collection methods allows the platform to operate securely, verify user identity, and maintain accurate records in accordance with its legal obligations.

Personal data collected by Bet365 is processed for specific, legitimate purposes. Data is not used beyond what is necessary to fulfil the objectives described below.

Primary Purposes

• Account management: Processing personal information to create, maintain, and operate user accounts on the platform;
• Identity verification: Confirming the identity and age of users in compliance with applicable regulatory requirements;
• Payment processing: Facilitating deposits, withdrawals, and other financial transactions securely;
• Fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and other unlawful conduct;
• Responsible gambling: Monitoring account activity to support self-exclusion tools, deposit limits, and other player protection measures;
• Customer support: Using account and communication data to respond to user queries and resolve disputes;
• Service improvement: Analysing usage patterns to improve platform functionality and user experience;
• Legal compliance: Retaining and processing data as required by applicable laws, licensing conditions, and regulatory directives;
• Security monitoring: Identifying and responding to technical threats, unauthorised access, and system vulnerabilities;
• Marketing communications: Sending relevant promotional content to users who have consented to receive such communications, in accordance with applicable law.

Bet365 uses cookies and similar technologies to support the operation, performance, and analysis of its online services. These technologies collect certain data automatically when a user visits the platform.

Types of Cookies Used

• Essential cookies: Required for the basic functioning of the website, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality;
• Functional cookies: Store user preferences such as language settings, display options, and previously selected configurations to personalise the browsing experience;
• Analytics cookies: Collect anonymised data on how users interact with the platform, including pages visited, time spent, and navigation paths. This information is used to improve site performance;
• Marketing cookies: Track browsing activity across sessions and external websites to deliver relevant advertising content to users who have given their consent.

Managing Cookie Preferences

Users may manage or restrict the placement of non-essential cookies through their browser settings. Instructions for adjusting cookie preferences are typically available within the browser’s privacy or settings menu. Disabling certain cookies may limit the availability of some platform features.

In the course of operating its global services, Bet365 may transfer personal information to locations outside the user’s country of residence, including countries that may have different data protection standards.

Such transfers occur only where necessary to deliver the requested services, maintain platform infrastructure, or fulfil legal obligations. Where personal data is transferred internationally, appropriate safeguards are applied to ensure that the information continues to receive a level of protection consistent with applicable data protection requirements. These safeguards may include contractual clauses, data processing agreements, or other legally recognised mechanisms.

Users who require further information about the safeguards applied to international data transfers may contact the platform through the designated support channels.

Bet365 applies a range of technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Security Measures in Place

• SSL encryption: All data transmitted between users and the platform is protected using Secure Socket Layer (SSL) encryption to prevent interception;
• Secure server infrastructure: Personal information is stored on protected servers with restricted physical and electronic access;
• Access controls: Internal access to personal data is limited to authorised personnel on a need-to-know basis;
• Monitoring systems: Ongoing surveillance of platform systems is conducted to detect and respond to potential security incidents;
• Organisational policies: Staff handling personal data are subject to confidentiality obligations and data protection training.

Notwithstanding these measures, no method of electronic transmission or data storage can be guaranteed to be entirely secure. Users are also responsible for maintaining the confidentiality of their account credentials and for notifying the platform promptly if they suspect any unauthorised access to their account.

The services provided by Bet365 are intended solely for individuals who are 18 years of age or older. The platform does not knowingly collect, store, or process personal information from individuals below this age threshold.

In the event that an account is identified as belonging to a minor, the account may be suspended or permanently closed, and any associated funds may be withheld pending investigation in accordance with applicable legal and regulatory requirements.

Parents or guardians who believe that a minor has accessed or registered on the platform are encouraged to contact customer support immediately so that appropriate action can be taken.

The Bet365 platform may contain hyperlinks to external websites operated by third parties. These links are provided for informational or navigational purposes only.

External websites are independent of Bet365 and operate under their own privacy policies and terms of use. This Privacy Policy does not extend to, and Bet365 accepts no responsibility for, the data handling practices of any third-party website accessed through such links.

Users are advised to review the privacy policy of any external website before submitting personal information through it.

This Privacy Policy may be revised periodically to reflect changes in applicable law, regulatory requirements, platform operations, or technical practices.

The most current version of the document is published on the website and supersedes all prior versions upon its publication date. Users are responsible for reviewing the policy at regular intervals to remain informed of any updates.

Continued use of the platform following the publication of a revised policy constitutes acknowledgement of the updated terms. Where changes are material, Bet365 may take additional steps to notify users through account communications or on-site notifications, as appropriate.